That's awful! Good luck dealing with them in future.

(We tried to buy a dishwasher at the local HD, the guy there couldn't be bothered to show us anything, explain anything, know what Energy Star was, totally useless. Then we asked about installation and he got even more lifeless than before. So we went to Best Buy and the very nice teenager explained everything, let us poke lots, took our order and arranged everything. Needless to say, we don't go into HD for anything we can't carry out & install ourselves these days. Actually Michael goes there, I buy flowers there once a year and avoid it the rest of the time.)